Privacy Policy
Effective date: January 1, 2026
Who we are
BaseNook Collective provides coworking and meeting space rentals. You can contact us at [email protected] or +1 (415) 555-0198.
Information we collect
- Account and contact details (name, email, phone)
- Booking details (dates, times, rooms, preferences)
- Payment confirmations (handled by our payment processor; we do not store full card numbers)
- Website usage data (pages viewed, device info, cookies)
How we use information
- To process bookings and provide customer support
- To improve site performance and plan inventory
- To send service emails (confirmations, reminders, invoices)
- With your consent, to share updates about new spaces and community events
Legal bases
We process data based on contract (to deliver bookings), legitimate interests (to run and secure our services), legal obligations (record keeping), and consent (marketing).
Cookies
We use essential cookies for security and session continuity, and optional analytics cookies to understand usage. You can accept or decline analytics cookies in our cookie banner. Your choice is stored in localStorage.
Data sharing
We share data with vendors who help us operate the service (hosting, analytics, payment processing). They only process data under our instructions and appropriate safeguards.
Data retention
We retain booking and invoice records for the period required by law. Support messages are kept for up to 24 months. You can ask us to delete other data when we no longer need it.
Your rights
- Access and receive a copy of your data
- Rectify inaccurate information
- Delete data in certain circumstances
- Object to or restrict processing
- Withdraw consent where processing is based on consent
Security
We use encryption in transit, role-based access, and regular reviews. No method is 100% secure; we continuously improve our safeguards.
International transfers
When data moves across borders, we rely on standard contractual clauses and equivalent protections.
Children
Our services are not directed at children under 16. We do not knowingly collect data from children.
Changes to this policy
We may update this policy to reflect changes in our practices or laws. We will post a notice on this page for significant updates.
Contact
Questions or requests? Email [email protected] or write to BaseNook Collective, 200 Market St, San Francisco, CA 94105.